Volunteer Income Tax Assistance PDF Print E-mail

VITA Volunteers


During tax season each year, the Urban League of Greater Chattanooga coordinates the Volunteer Income Tax Assistance (VITA) program in partnership with the City of Chattanooga, the IRS, and the United Way of Greater Chattanooga. Offering free tax preparation services to low- to moderate-income individuals and families, the VITA program served 8,431 individuals and families during the 2013 tax season, resulting in more than $11.1 million in tax refunds that were reinvested in the local economy.

The VITA program represents the essence of community partnership and volunteer spirit—and the economic empowerment mission the Urban League strives to achieve every day. The program relies on many volunteers throughout the community who work in sites throughout Chattanooga and Cleveland from February to April, helping individuals and families navigate the tax code and file their tax returns. Volunteers complete an extensive training program led by IRS staff and must pass an exam to be IRS certified to provide free tax assistance.

Since the Urban League and its partners began coordinating the VITA program in 2006, more than 39,100 tax returns have been processed, providing close to $11 million in refunds to support the individuals and families most in need of tax preparation assistance. The average income of a family served by the Chattanooga VITA partnership is approximately $21,000.  The VITA program also saves Chattanooga’s consumers over half a million dollars in tax preparation fees each year. Each client served by the VITA program saves, on average, approximately $165 in filing and processing fees they would have spent with a paid preparer.

Chattanooga is one of the leaders in the growing national effort to promote the Earned Income Tax Credit (EITC), the Child and Dependent Care Credit, and other tax credit programs for working individuals and families. Unlike many other VITA programs across the nation, the Chattanooga program has realized that processing returns is not enough. By working in a coordinated effort throughout the county to manage and advertise the program, the partnership has been able to significantly increase the number of individuals receiving free tax assistance. The partnership also focuses on enhancing opportunities for client financial literacy and education.

Call 311 or 211 for the most up-to-date information on hours and appointments.


What To Bring When Filing Your Tax Return (Please note:  IRS has changed its verification rules.

Tax Forms You Need When Filing

Our VITA Sponsors



Upcoming Events

  • 2015 Equal Opportunity Day Breakfast
    October 20, 2015 (7:30 am - 9:00 am)

    Equal Opportunity Day Breakfast

    Tuesday, October 20, 2015

    7:30 a.m.-9:00 a.m.

    The Chattanooga Hotel

    Keesha Marshall (423) 756-1762
  • Fall Job Fair
    November 12, 2015 (10:00 am - 2:00 pm)

    Fall Job Fair

    On-the-spot interviews.

    This is a free event, but registration is required.  Register here!

    Ronni Pruitt (423) 756-1762
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