The Volunteer Income Tax Assistance (VITA) program is an IRS-supported initiative that provides free basic income tax return preparation for qualified individuals.

What is VITA?

The Volunteer Income Tax Assistance (VITA) program is an IRS-supported initiative that provides free basic income tax return preparation for qualified individuals. The Urban League’s team of volunteers complete an IRS certification each year to ensure individuals receive an accurate, professional return that includes free electronic filing of both federal and state returns.

Who Does VITA Serve?

The Volunteer Income Tax Assistance (VITA) program offers free tax help to households with annual income of $64,000 or less, persons with disabilities, the elderly, and limited English-speaking taxpayers who need assistance in preparing their individual tax returns.

The Volunteer Income Tax

Call (423) 756-1762 to schedule an appointment with one of our volunteer tax preparers.

Or file for free on your own here.

Interested in Volunteering with VITA? Please email

Vita Tax Services Include

  • Wages, salaries, etc. (Form W-2)
  • Interest and Dividends
  • State Tax Refunds
  • Unemployment Benefits (Form 1099-G)
  • IRA and Pension Distribution (Form 1099-R
  • Social Security Benefits (Form SSA-1099, RRB-1099, CSA- 1099)

Itemized Deductions Limited

  • Education Credits (Form 1098-T)
  • Child Tax Credit
  • Earned Income Credit
  • Marketplace Insurance (Form 1095-A)
  • Simple Capital Gain/Loss (Form 1099-B) limited
  • Sale of Home (Form 1099-S) limited
  • Self-employed Income (Form 1099-NEC, 1099-K) limited
  • Gambling Winnings (Form W2-G)
  • Cancellation of Debt (Form 1099-C) limited
  • Health Savings Accounts (Form 1099-SA) limited

Point of Contacts:

Estephanie Acheson, Regional Coordinator:

Meola Speraw, VITA assistant:

General Inquiries:

Main Office: 423-756-1762

2024 VITA Site Locations

Check out our other sites:

Knoxville CAC
Tusculum University
United Way of Greater Kingsport

What to Bring

  • Valid Photo ID or Driver's License
  • Source Documents: Unemployment, 1098-T Education, etc.
  • Social Security Card: Self, Spouse and Dependents
  • Last Year's Tax Return
  • F1095 Healthcare Form
  • Bank Information
  • W-2: Self and Family Members
  • Routing & Bank Numbers for Direct Deposit

Become a Volunteer

Learn to prepare taxes and make a difference in your community at the same time! Volunteer to help your community by preparing taxes free of charge with the Volunteer Income Tax Assistance (VITA) Program.

You will receive training to provide free tax help for low-to-moderate income families who need assistance preparing their tax returns. Training is offered both online and in the classroom. Tax sites are generally open nights and/or weekends and the hours are flexible. Some of the volunteer positions available are: Greeter/Screener, Tax Preparer, Quality Reviewer, and Site Administrator/Coordinator.

Click here to fill out the volunteer interest form.

If there are any questions, please contact Estephanie Acheson at

Alternative filing methods that do NOT require going to a Free Tax Prep site.

MyFreeTaxes is a self-filing option.

My Free Taxes: Self-file online for FREE.

Claim thousands of dollars through tax credits you’re owed! We work with you to maximize your refund! File your taxes yourself or, if you earned $64,000 or less, you can opt to have your return prepared for you online. 

MyFreeTaxes helps you file your Federal and State taxes online for FREEClick the MyFreeTaxes icon for more information or to start your return.

“Great customer service and are quick on their feet.”

– Jessica Steele, Taxpayer

“Urban League helped tremendously with my taxes. They’re doing great service for the community!”

– Demetrius Brown, Taxpayer